“ I had my Toyota Sentra van repaired by this location. They did extremely good work. They when above and beyond what I expected on servicing my van. The service manager was very helpful and concerned about the the repair process of the van and was able to get it repaired sooner then promised. This was very helpful due to getting back soon. Thanks for wonderful service experience. ”

“ Was looking to buy a very specific car and happened to see it pop up in Richmond, IN. Since it's about 45 minutes drive from me, I called beforehand to make sure the car was still there. Talked to Austin and the car was in process of being sold - bummer. However the next day, Austin called me to tell me it was still available because the finances fell through for the other buyer. I was SO appreciative because I drove there right away to look at the car and bought it that day. Was a much better deal for the exact car I wanted. Austin "Skinny" McKinney was excellent and made sure I was taken care of throughout the process. Answered all questions and no pressure to buy. Would highly recommend and may be sending my father-in-law there to buy his next car! ”

“ I had a great experience while buying a used car at Cronin. Kaleb was helpful and made the process as easy and efficient as possible. The entire team was extremely friendly and courteous. ”

“ Treated us very well and everyone was super nice. And was able to work out a deal to meet our needs ”

“ They took great care of us and fixed a puncture in a tire that we would have to change in a driving rainstorm. ”

“ We traded in our Tacoma, that we bought here 5 years ago, for a new Camry & were very impressed and satisfied with our service! We dealt with Dustin Allen in sales and Jon Mardin in finance. Both were Awesome and extremely detailed and knowledgeable to meet all our needs. Would recommend them to everyone and will certainly return for future vehicles, customer for life! Thanks so much, we love our new car and you made the process painless! Tammy & John Lynch ”

“ Wonderful service. Vehicle drives much smoother. ”

“ I found a used vehicle on the Cronin website that I was very interested in for my teenage son. Unfortunately, it was on a Sunday, so I sent them an email. I was contacted promptly Monday morning, by Mark Chambers, who was exceptionally helpful. I arranged to drive the vehicle that evening after work. When I arrived, the vehicle was up front, and they even fixed some minor damage I had pointed out in the photos. Test drive was great, and I was ready to buy the car. That's where things went a little sideways. Another salesman sold the same vehicle to someone else. I will say that Cronin tried to make things right. They had a similar car, 3 years newer, with a lot less miles that they offered as a possible replacement. The car was nice, and I decided to buy. Although I ended up spending more than I had planned, they were willing to negotiate a more than fair price, given the circumstances. Tyler and Austin were very friendly, and also very helpful! ”

“ I did not have an appointment just showed up and they had my service needs met with excellent customer service. ”

“ My husband and I bought a Toyota Rav 4 a few day's ago. The Salesperson we worked with was Thomas Lafrance and I have to say that it was a pleasure to work with him. We looked for over 6 months at different dealerships but kept going back to see him. He was very patient and answered my MANY questions. When I started looking for a vehicle I honestly didn't know what I wanted but he asked several questions to get an idea of what we were looking for and then made suggestions and let us take our time looking. We finally settled on the Rav-4 and we couldn't be happier! He made what could have been a very trying situation fun! The only thing that might have been better would have been finding the vehicle in Blue! He should be commended for being an asset to your team. Honestly, anyone who can put up with my husbands crazy sense of humor deserves a medal! When we are ready to purchase another vehicle we will go back and see him. I would suggest that anyone looking for a vehicle try this dealership. Every person that we dealt with through the purchase process was great! ”

“ Tommy was my sales guy very nice and helpful, Took about an hour to do the deal and finance from the time I walked in the door until I drove off in my new truck. I would highly recommend this dealership and Tommy as your sales person. ”

“ Cronin provides great customer service! ”

“ the staff a Cronin were knowledgeable and very accommodating. they went over everything with me thoroughly and explained everything they were doing. ”

“ Great place to get a Vehicle. Ask for Austin McKinney. He will put Full effort in and won't let you down. 100% A+ ”

“ Andrea Duncan was AWESOME to work with getting our GMC!! She found the PERFECT vehicle for us and for our budget. The process was smooth and easy, and we felt comfortable and confident that it was our interest that she had in mind! ”

“ I took my car in for regular maintenance and they were friendly and professional and got me in and out faster than I expected! ”

“ We were moving from Colorado to Pennsylvania with a UHaul trailer in tow, when our RAV4 broke down in Richmond, Indiana due to the incompetence of a shady mechanic in Colorado Springs. After spending 14 hours in an ice cold parking lot on Thanksgiving weekend, we were able to have the car and the UHaul towed to Cronin Toyota, thanks to Robin, their very professional Service Manager. Robin and her staff were waiting for us at the door when we arrived and greeted us with much kindness. They took the RAV in right away and began evaluating the damage. It was nearly time for them to close for the holiday weekend, but they knew we were on our way to Pennsylvania and we'd had a difficult time of it. So two of the mechanics, Donald and Dan, stayed late on Saturday to expedite the repairs and the car was ready to go Monday morning. These people are kind, extremely competent, and very professional. If you own a Toyota and need expert service, maintenance, or repair, these people are a hidden gem. We highly recommend them! ”