Testimonials

LJ
Full Star Full Star Full Star Full Star Full Star
11-12-2019
Wonderful experience with Cronin Toyota.

My wife and I had an absolutely wonderful experience with Cronin Toyota. We were well taken care of by Olivia Brown and Jakob Fudge. They were helpful, friendly, and straightforward. They made us feel like friends and we were comfortable from the moment we walked into the store. After we decided to purchase the vehicle, we worked with Tyler Kilgus who was also helpful and welcoming. We are extremely pleased with our vehicle. We will for sure be coming back in the future.

Elaine
Full Star Full Star Full Star Full Star Full Star
10-14-2019
Buying a car has never been so easy and pleasant.

Buying a car has never been so easy and pleasant. Our product specialist, Blake Maiden was friendly, professional, and totally honest with us. No pressure, no game-playing...it was great getting to know him. The entire staff was terrific. This is customer service at its best...so rare in this day and age. If you’re looking to buy a car, this is the place to go, folks! We love our Camry!

Julie
Full Star Full Star Full Star Full Star Full Star
10-4-2019
Memorable Experience

I am very happy with the experience of buying my first car here, I went in knowing exactly what I wanted and Olivia Brown helped me get it! She is wonderful, and cared about my experience and met all my needs. If your gonna buy a car new or used Cronin Toyota is the place to go! It was a very memorable experience!! Ask for Olivia she knows her stuff!!!

Bryan
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Thanks for wonderful service experience.

I had my Toyota Sentra van repaired by this location. They did extremely good work. They when above and beyond what I expected on servicing my van. The service manager was very helpful and concerned about the the repair process of the van and was able to get it repaired sooner then promised. This was very helpful due to getting back soon. Thanks for wonderful service experience.

Dali
Full Star Full Star Full Star Full Star Full Star
9-10-2019
SO appreciative

Was looking to buy a very specific car and happened to see it pop up in Richmond, IN. Since it's about 45 minutes drive from me, I called beforehand to make sure the car was still there. Talked to Austin and the car was in process of being sold - bummer. However the next day, Austin called me to tell me it was still available because the finances fell through for the other buyer. I was SO appreciative because I drove there right away to look at the car and bought it that day. Was a much better deal for the exact car I wanted. Austin "Skinny" McKinney was excellent and made sure I was taken care of throughout the process. Answered all questions and no pressure to buy. Would highly recommend and may be sending my father-in-law there to buy his next car!

Joseph
Full Star Full Star Full Star Full Star Full Star
8-2-2019
Easy and efficient

I had a great experience while buying a used car at Cronin. Kaleb was helpful and made the process as easy and efficient as possible. The entire team was extremely friendly and courteous.

Michael
Full Star Full Star Full Star Full Star Full Star
7-9-2019
Treated us very well

Treated us very well and everyone was super nice. And was able to work out a deal to meet our needs

Mark
Full Star Full Star Full Star Full Star Full Star
6-27-2019
They took great care of us!

They took great care of us and fixed a puncture in a tire that we would have to change in a driving rainstorm.

Tammy Foster Lynch
Full Star Full Star Full Star Full Star Full Star
6-5-2018
We traded in our Tacoma

We traded in our Tacoma, that we bought here 5 years ago, for a new Camry & were very impressed and satisfied with our service! We dealt with Dustin Allen in sales and Jon Mardin in finance. Both were Awesome and extremely detailed and knowledgeable to meet all our needs. Would recommend them to everyone and will certainly return for future vehicles, customer for life! Thanks so much, we love our new car and you made the process painless! Tammy & John Lynch

Katie
Full Star Full Star Full Star Full Star Full Star
6-3-2019
Wonderful Service

Wonderful service. Vehicle drives much smoother.

James Hoel
Full Star Full Star Full Star Full Star Full Star
5-30-2018
I found a used vehicle on the Cronin website

I found a used vehicle on the Cronin website that I was very interested in for my teenage son. Unfortunately, it was on a Sunday, so I sent them an email. I was contacted promptly Monday morning, by Mark Chambers, who was exceptionally helpful. I arranged to drive the vehicle that evening after work. When I arrived, the vehicle was up front, and they even fixed some minor damage I had pointed out in the photos. Test drive was great, and I was ready to buy the car. That's where things went a little sideways. Another salesman sold the same vehicle to someone else. I will say that Cronin tried to make things right. They had a similar car, 3 years newer, with a lot less miles that they offered as a possible replacement. The car was nice, and I decided to buy. Although I ended up spending more than I had planned, they were willing to negotiate a more than fair price, given the circumstances. Tyler and Austin were very friendly, and also very helpful!

Tim
Full Star Full Star Full Star Full Star Full Star
5-25-2019
Had my service needs met!

I did not have an appointment just showed up and they had my service needs met with excellent customer service.

Rebecca Vinson
Full Star Full Star Full Star Full Star Full Star
5-24-2018
My husband and I bought a Toyota Rav 4

My husband and I bought a Toyota Rav 4 a few day's ago. The Salesperson we worked with was Thomas Lafrance and I have to say that it was a pleasure to work with him. We looked for over 6 months at different dealerships but kept going back to see him. He was very patient and answered my MANY questions. When I started looking for a vehicle I honestly didn't know what I wanted but he asked several questions to get an idea of what we were looking for and then made suggestions and let us take our time looking. We finally settled on the Rav-4 and we couldn't be happier! He made what could have been a very trying situation fun! The only thing that might have been better would have been finding the vehicle in Blue! He should be commended for being an asset to your team. Honestly, anyone who can put up with my husbands crazy sense of humor deserves a medal! When we are ready to purchase another vehicle we will go back and see him. I would suggest that anyone looking for a vehicle try this dealership. Every person that we dealt with through the purchase process was great!

Scott Harper
 
Full Star Full Star Full Star Full Star Full Star
5-19-2018
Tommy was my sales guy

Tommy was my sales guy very nice and helpful, Took about an hour to do the deal and finance from the time I walked in the door until I drove off in my new truck. I would highly recommend this dealership and Tommy as your sales person.

Amanda
Full Star Full Star Full Star Full Star Full Star
5-17-2019
Great!

Cronin provides great customer service!

Jon
Full Star Full Star Full Star Full Star Full Star
5-1-2019
Knowledgeable and Very Accommodating

the staff a Cronin were knowledgeable and very accommodating. they went over everything with me thoroughly and explained everything they were doing.

D L
Full Star Full Star Full Star Full Star Full Star
1-3-2018
Great place to get a Vehicle

Great place to get a Vehicle. Ask for Austin McKinney. He will put Full effort in and won't let you down. 100% A+

Jenn Smith
Full Star Full Star Full Star Full Star Full Star
1-2-2018
Andrea Duncan was AWESOME to work with getting our GMC!!

Andrea Duncan was AWESOME to work with getting our GMC!! She found the PERFECT vehicle for us and for our budget. The process was smooth and easy, and we felt comfortable and confident that it was our interest that she had in mind!

Jennifer Anderson
Full Star Full Star Full Star Full Star Full Star
12-19-2017
Got me in and out faster than I expected!

I took my car in for regular maintenance and they were friendly and professional and got me in and out faster than I expected!

Stepanie Shuhayda
Full Star Full Star Full Star Full Star Full Star
12-15-2017
We highly recommend them!

We were moving from Colorado to Pennsylvania with a UHaul trailer in tow, when our RAV4 broke down in Richmond, Indiana due to the incompetence of a shady mechanic in Colorado Springs. After spending 14 hours in an ice cold parking lot on Thanksgiving weekend, we were able to have the car and the UHaul towed to Cronin Toyota, thanks to Robin, their very professional Service Manager. Robin and her staff were waiting for us at the door when we arrived and greeted us with much kindness. They took the RAV in right away and began evaluating the damage. It was nearly time for them to close for the holiday weekend, but they knew we were on our way to Pennsylvania and we'd had a difficult time of it. So two of the mechanics, Donald and Dan, stayed late on Saturday to expedite the repairs and the car was ready to go Monday morning. These people are kind, extremely competent, and very professional. If you own a Toyota and need expert service, maintenance, or repair, these people are a hidden gem. We highly recommend them!

William Roha
Full Star Full Star Full Star Full Star Full Star
12-6-2017
Can't imagine how it could have been better

I made an appointment for standard service on the internet. Brought my car in at the scheduled time and was greeted immediately. Got coffee and donuts and settled down to read a coffee table book. Before I knew it my car was done. Very good experience... Can't imagine how it could have been better.

Teresa Honeyman
Full Star Full Star Full Star Full Star Full Star
12-5-2017
Richmond Toyota is the best way to go

Thank so much for taking care of us. Bob Burley went way out of his way to take care of all our request. Richmond Toyota is the best way to go,

Penny McGuire
Full Star Full Star Full Star Full Star Full Star
11-7-2017
Always a top notch dealership!

Bought my car here in 2006 when it was under a different ownership - have brought my car back every 3000 miles for service. Always a top notch dealership!

Lexus Allen
Full Star Full Star Full Star Full Star Full Star
11-10-2017
I had a fantastic experience with Bob Burley

I had a fantastic experience with Bob Burley. I came in a month ago and sat with him discussing my situation. He took the time to make sure I understood all my options and all the information I needed. I didn’t feel pressured or confused. After I sold my car, I knew exactly who I was going back to. Bob helped me lease a 2017 Toyota Corolla yesterday and was with me every step of the way. He made sure I was comfortable and completely understood the information. It was nice to feel so important and like I was not just another sale.

krista schultz
Full Star Full Star Full Star Full Star Full Star
11-14-2017
Would definitely recommend Bob and Cronin!

I recently purchased a new car from Cronin Toyota. Bob Burley was my salesperson. He was great! Exactly what you want in a car salesman. He knew all features of the car from front to back. If you needed info, he would get it. He answers all of your questions, but never hassles or pressures you. This is the third car I have purchased from this location, but the first since it’s been Cronin and this was the best experience I’ve had yet. Would definitely recommend Bob and Cronin!

Evan Liggett
Full Star Full Star Full Star Full Star Full Star
11-8-2017
This is a stellar location to purchase a vehicle!

This is a stellar location to purchase a vehicle! It seemed like their was a recent staff over-haul, and it seems to be making a positive impact. The employees are very genuine and humble. When it comes to pushing a car down your throat, these guys are an exception. They assist/bend-over-backwards for their clients while at the same time not being pushy. Fantastic employees, location, and vehicle selection. My first vehicle purchase was one to remember, and these guys made the experience as fluid as possible! Their salesman, Ian, is a saint. This man is an inspiration, and he does it all! Ian seemed passionate for what he does, and his absolute tenacity for customer service made the sell. Please Cronin, promote this deity among men. He deserves it!!! Overall, I couldn't be more satisfied with this dealership

kevin lake
Full Star Full Star Full Star Full Star Full Star
9-23-2017
John again thank you I will recommend family and friends your services.

I like to thank John Mardin for working with me. Also like to thank Tim and the rest of the crew who worked with my from trade into buying my Carolla SE 2017. John again thank you I will recommend family and friends your services.

Timothy Sullender
Full Star Full Star Full Star Full Star Full Star
9-21-2017
Had the best experience I've ever had at a dealership.

Had the best experience I've ever had at a dealership. The sales consultant was very patient and polite, they maximized my time by making everything hassle free and the best part, there was no pressure!!! They showed me everything i wanted to see and the managers and sales staff treat you like family. I'll definitely recommend them to anyone looking to by a new or pre-owned vehicle, good or challenged credit.

Donald Isaacs
Full Star Full Star Full Star Full Star Full Star
9-12-2017
Best place in town for service.

Best place in town for service. And to buy a car.

Jack Ward
Full Star Full Star Full Star Full Star Full Star
7-22-2017
This is the most honest Toyota service department I've ever worked with

This is the most honest Toyota service department I've ever worked with. I recommend them to anyone. Thank you Cronin Toyota.

KJ Love
Full Star Full Star Full Star Full Star Full Star
7-31-2017
This place has an amazing staff.

This place has an amazing staff. They made my car buying experience smooth with no hassles. They met all my needs. I will highly recommend this dealership to all my friends and family.

Katy Quirk
Full Star Full Star Full Star Full Star Full Star
7-15-2017
made my car buying experience easy, fast, and very pleasant.

Let me start by saying I hate shopping for anything. With that said, Scott and the rest of the team at Cronin made my car buying experience easy, fast, and very pleasant. Any questions I had were answered and I felt zero pressure during the whole sale. I'm extremely happy with my purchase and will definitely recommend others to buy from Cronin Toyota of Richmond.

Ryan Marshall
Full Star Full Star Full Star Full Star Full Star
8-19-2017
We came in after leaving another dealership feeling a little disappointed!

We came in after leaving another dealership feeling a little disappointed! That is when Tyler and Mark swopped in and got us in a brand new car! Thanks guys! You're the best!!! A thousand thanks!!! I highly recommend this dealership they are genuine and do everything they can to get you in a car in your budget!

Jenny Knopsnider
Full Star Full Star Full Star Full Star Full Star
8-2-2017
My experience at this dealership was very positive.

My experience at this dealership was very positive. Everyone was very nice and helpful. I was looking for a SUV to replace my current lease that would fit my growing family. I appreciate the help from sales manager Tim walking me through the options.

Jonny Mountain
Full Star Full Star Full Star Full Star Full Star
8-1-2017
What a great car shopping experience!

What a great car shopping experience! Like most I usually do not like shopping for cars due to the hassle and stress, but my experience here was far from it! Extremely knowledgeable staff, low pressure, can't wait to get another vehicle for my wife here!

Hannah Weikart
Full Star Full Star Full Star Full Star Full Star
8-21-2017
Sold me a better car than I would have dreamed I would have been able to afford.

Sold me a better car than I would have dreamed I would have been able to afford. Bob and the team really cared about what I wanted and needed. They made buying a car just a short, easy process.

Marcus Minor
Full Star Full Star Full Star Full Star Full Star
8-8-2017
quick and easy experience in purchasing a car!!!

Mark Chambers helped us in buying a car. He was great and very knowledgeable. This is the second car my wife and I have bought from here and I recommend it to anyone who wants a quick and easy experience in purchasing a car!!!

Steven Johnson
Full Star Full Star Full Star Full Star Full Star
8-2-2017
I had a great experience here

I had a great experience here. The General Sales Manager Tim Friz was very kind and informative. I will definitely return.

Teagan Larsen
Full Star Full Star Full Star Full Star Full Star
8-1-2017
The staff was incredble, not to mention the general sales manager

Just moved here from Denver, CO. I was in need of a car because my family could no longer survive on one single car. The staff was incredble, not to mention the general sales manager Tim Friz was very personable and easy to talk to. Made buying a car seem easy and made the day go by quickly.

Randy Bachman
Full Star Full Star Full Star Full Star Full Star
8-28-2017
I would recommend him to anyone!

Salesman Mark Chambers was very easy to deal with. I would recommend him to anyone!

Adam Knopsnider
Full Star Full Star Full Star Full Star Full Star
8-2-2017
Needed to upgrade to an SUV as we are expecting another child.

Needed to upgrade to an SUV as we are expecting another child. Tim Friz was able to help get us into exactly what my wife was looking for and even helped us set up the car seat before we left!! Thank you Tim!!

Terri Nordmeyer
Full Star Full Star Full Star Full Star Full Star
8-1-2017
They made the purchase of my new vehicle a very pleasant experience!

I will be recommending this dealership to my family & friends! They made the purchase of my new vehicle a very pleasant experience!

Todd Wilson
Full Star Full Star Full Star Full Star Full Star
8-2-2017
Very easy to deal with on a new vehicle purchase

Very easy to deal with on a new vehicle purchase. I will recommend them to all acquaintances shopping and wanting to purchase a Toyota.

Connie Goeke
Full Star Full Star Full Star Full Star Full Star
8-1-2017
Just traded in our 2010 RAV4 for the new 2017

Just traded in our 2010 RAV4 for the new 2017. Love it especially all the new standard safety features with lane departure and pre-collision system. We had excellent service thanks to Bob Burley, sales rep, who demonstrated & explained well all the new features as well as other staff members who helped navigate us through the whole transaction. The customer service and kindness by all was exemplary!

Jeremy spiers
Full Star Full Star Full Star Full Star Full Star
8-15-2017
Good group of guys

Good group of guys. Dealt with Mark Chambers who was very helpful and informative.

John Raby
Full Star Full Star Full Star Full Star Full Star
8-7-2017
I've been running through dealerships for the past year

I've been running through dealerships for the past year, when I came to Cronin Toyota, I met Bob, who never tried to pressure me into a car. Wich is a plus. He pointed me in the right directions and never tried to sell me up on features and when things didn't line up the way I wanted, he found a way to make it happen, and save me money. THANKS BOB!!

Connie Mc
Full Star Full Star Full Star Full Star Full Star
8-22-2017
I had the best service

I had the best service from all of your staff,especially Bob.